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Samsung Pass Fingerprint - Found a suggestion that helped

(Topic created on: 19-08-2021 04:32 PM)
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Dsskeeper
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I just recently had to upgrade phones for the big 5G switch, I have the A32 and was having problems registering my fingerprint to Samsung Pass. After many failed attempts I read through some of the comments and finally found one suggestion that helped.

  • First delete all fingerprints that have been saved.
  • Turn OFF Wi-Fi
  • Register fingerprint

This solved my issue of fingerprint not being able to register and now Samsung Pass works perfectly! I hope this helps anyone having an issue not related to screen protectors.

2 REPLIES 2
KholaI
Moderator
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Thanks for sharing your hints and tips @Dsskeeper  !

Anotechgadgets2023
First Poster
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Please I replaced Sam A32 with a amoled screen and the finger print now says contact customer service for help can’t delete the old finger print or put a new one the error keeps popping up contact customer service for help 

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