Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung Music App Deletes Music/File Type issue

(Topic created on: 08-03-2023 03:11 PM)
StuartJ1210
First Poster
Options
Mobile Apps & Services
Any one know why the music apps deletes your own music or suddenly says this file type can not be played even though you have already been listening to the track for a few weeks?

Can someone please help i have made contact with samsung multiple times now and they don't seem to care 😭
0 Likes
1 REPLY 1
ChrisM
Moderator
Moderator
Options
Mobile Apps & Services

Hi @StuartJ1210 

Is the software on your phone up to date? Go to Apps > Settings > Software update > Download and install. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts. Let us know if this helps!

0 Likes