Samsung Music App Deletes Music/File Type issue

[StuartJ1210]

Any one know why the music apps deletes your own music or suddenly says this file type can not be played even though you have already been listening to the track for a few weeks?

Can someone please help i have made contact with samsung multiple times now and they don't seem to care 😭

[ChrisM]

Hi @StuartJ1210 

Is the software on your phone up to date? Go to Apps > Settings > Software update > Download and install. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts. Let us know if this helps!