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Samsung internet browser

(Topic created on: 30-06-2024 10:41 AM)
3778 Views

I have this problem too

_db4l_
Apprentice
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Ever since the newest samsung internet update, the samsung pass autofill information is not working properly. I got my saved login account usernames and passwords to start working but none of my card payment information works with autofill in samsung internet. I've tried to change every possible setting, restarting the phone, holding down the power and volume down button till the phone restarts and nothing fixes this problem! It's so frustrating. I've even tried manually clicking to import card information from samsung checkout vault but it says no information to import. However all my card information is there and when I've tried to manually type it in to add and save it, it says the information already exists so I cannot add it. This makes no sense. Help!!!

8 REPLIES 8
snacks
First Poster
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I've just noticed mine is the same, I tried adding my card, told me it already exists, and deleted all the saved cards and re entered them and still don't work very frustrating when I'm trying to buy something and the saved cards don't show very annoying
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Ethaniel-UK
Pathfinder
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When Samsung Pass autofill for card payment information isn't working properly after a Samsung Internet update, you can try several troubleshooting steps to resolve the issue:

1. **Update Samsung Pass**:
- Ensure that Samsung Pass is updated to the latest version from the Galaxy Store. Updates often include bug fixes that can address autofill issues.

2. **Clear App Cache and Data**:
- Go to **Settings** > **Apps** > **Samsung Pass**.
- Tap on **Storage & cache**.
- Tap **Clear cache**. If that doesn't work, tap **Clear data** (note: this will reset Samsung Pass and you'll need to set it up again).

3. **Check Samsung Internet Settings**:
- Open **Samsung Internet**.
- Go to **Settings** > **Privacy and security** > **Autofill forms**.
- Ensure that **Autofill forms** and **Save form data** are enabled.
- Check if your card payment information is listed under **Manage form data**.

4. **Re-add Card Payment Information**:
- If your card payment information isn't showing up, try re-entering it manually in Samsung Pass:
- Open **Samsung Pass**.
- Select **Payment** and add your card information again.

5. **Verify Autofill Settings**:
- Go to your phone's **Settings** > **Accessibility** > **Autofill service**.
- Make sure **Samsung Pass** is selected as your autofill service.

6. **Restart Your Device**:
- Sometimes, a simple restart can resolve temporary glitches.

7. **Update Samsung Internet**:
- Make sure **Samsung Internet** is updated to the latest version from the Google Play Store.

8. **Reset Samsung Internet Settings**:
- Go to **Settings** > **Apps** > **Samsung Internet** > **Storage & cache**.
- Tap **Clear data** (note: this will reset Samsung Internet and you'll lose your saved settings).

9. **Contact Samsung Support**:
- If none of these steps resolve the issue, consider contacting Samsung Support for further assistance. They may have specific troubleshooting steps or updates that can help.

By following these steps, you should be able to address the autofill issues with card payment information in Samsung Internet after the recent update.
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_db4l_
Apprentice
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It is very annoying! So I tried the same things and it didn't work 😞

On Samsung Internet I went to the Settings page, selected "personal browsing data", "autofill forms", "save autofill information to", then selected "Samsung Internet-stores autofill information locally on your device", instead of Samsung Pass. Then I had to enter/add and save all of my credit/debit information to my device to be able to utilize that feature. It works that way but no matter what I did Samsung Pass autofill doesn't work 😞 

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_db4l_
Apprentice
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I've tried these things and autofill for/with Samsung Pass just won't work. 

 

On Samsung Internet I went to the Settings page, selected "personal browsing data", "autofill forms", "save autofill information to", then selected "Samsung Internet-stores autofill information locally on your device", instead of Samsung Pass. Then I had to enter/add and save all of my credit/debit information to my device to be able to utilize that feature. It works that way but no matter what I did Samsung Pass autofill doesn't work 😞 

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Realsive
Pioneer
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Had this issue for a while now and I've managed to sort the problem.
I deleted my Samsung Internet app I'd downloaded via Google play store and then re-downloaded it from the Samsung store. After this I can now use Samsung Pass to auto fill my log-ins.
I hope this helps anyone who's having the same issues
Members_w8CTJMh
First Poster
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Thank you so much for posting this, it fixed the problem for me. 

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Jason46
First Poster
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Has anyone had problem since changing to samsung wallet it saying samsung Internet is not recognised when trying to save a password?
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spj20016
Apprentice
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I had the same issue and this also worked for me, so I think this is the best fix I have seen so far. Thanks for your help.

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