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Original topic:

Samsung health couldn't update but...

(Topic created on: 23-07-2021 10:22 AM)
ColinJS
Apprentice
Options
Mobile Apps & Services

In my list of Apps to be updated this morning is Samsung Health. Which shows a yellow flag with "Couldn't install", which begs two questions:

How useful is this as an error message? [Rhetorical, of course]

And since Auto-update is off, why is it trying to install at all?

Clicking on the app, gives no indication as to why it cannot update, so it's just sitting there complaining.

Other apps seem to have no trouble updating, so not internet connection etc.

Thanks

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5 REPLIES 5
ColinJS
Apprentice
Options
Mobile Apps & Services

... forgot the obvious question: how do I get rid of the message and/or install the update?

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Steven9761
Helping Hand
Options
Mobile Apps & Services
The data is kept offline, I believe, so go ahead and clear the cache of the app. If it still won't update after that, uninstall, then reinstall the app. This will give you a fresh copy of the app.
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ColinJS
Apprentice
Options
Mobile Apps & Services

Thanks for the suggestion.

I have noticed that the version, updated date and update description are identical to the last update. So maybe it's a glitch of some kind and not an update at all.

I'll see if it just goes away first. If not, I'll try your suggestions.

Thanks,

Colin

Mimo40
Helping Hand
Options
Mobile Apps & Services
I had the same problem but when I retried it updated.
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ColinJS
Apprentice
Options
Mobile Apps & Services

I looked again in the evening, the message was still there. I clicked the 'refresh' icon and it disappeared. It doesn't appear in the list of recently updated apps. In the full list of my apps it still appears, showing the same update info in May as before.

Just a glitch I guess. But gone now

Thanks for all suggestions

Colin