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Original topic:

Samsung Health app step counter not showing new watch only

(Topic created on: 14/04/20 12:59)
Cscott0108
Apprentice
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Mobile Apps & Services

So for the longest time I have had a Samsung Gear S2 watch. Recently, and by "recently" this was last February, I bought the 42 mm Galaxy Watch and got it all setup and switched to the new watch and completely removed the Gear S2. Since then my step counter has had an issue. I can select "All Steps" and it shows the steps from my phone and Galaxy Watch. Just the Mobile device which shows my steps according to the phone itself and the option for my old watch Gear S2. If I select the 3rd option it shows no steps. I've tried to uninstall and reinstall shealth but the S2 still shows as recent thought it doesn't exist at all in the phone. Any idea how to get this corrected?

 

I have also removed and reset up my watch recently due to other issues which ended up having to send into Samsung repair team for mobo replacement. I hoped this would have fixed it but it did not. I then attempted to remove shealth with same behavior. Any help appreciated.

 

Edit: I recently bought a new phone and once I had set it up and got it the way I likedit, I launched Samsung Health. Once it was synced, The old S2 was there and not my new one. Would like help.

7 REPLIES 7
Cscott0108
Apprentice
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Mobile Apps & Services

Bumping this up due to the new edits of the new phone.

lcolbyjr
Observer
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Mobile Apps & Services

I'm having the same issue. Samsung health is still showing My old S2 watch.

jsmith21896
First Poster
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Mobile Apps & Services

I'm having the same problem. I have cleared the data on both Samsung health and galaxy wearable apps with no luck. Using s10e. 

Lazareth78
Just Browsing
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Mobile Apps & Services

Hi everyone,

Did anyone find out how to fix the problem? Removing a old Watch and replacing it with a new one on Samsung Health?

holiday88
First Poster
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Mobile Apps & Services

having the same problem, old gear is showing up instead

Cscott0108
Apprentice
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Mobile Apps & Services

Nope... Still kinda twiddling thumbs and waiting on a solution or fix.

boomya_db
Observer
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Mobile Apps & Services

I have the same problem and could not find any way to fix it. 

On the phone, if I select:

1. All steps I can select Galaxy S10+ and Gear 3 = my steps are always through the roof because I usually have both devices with me.
2. Mobile Phone, than I miss all my steps I take when exercising with the watch on phone.
3. Gear Devices:  that just shows Gear S2 (my old watch) with 0 steps.

At this point I am so annoyed that I am planning to switch to apple. I never thought I'd say this for the last 10 years, but not sure about Samsung atm.

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