Samsung fold 4 not compatable with halifax app

[sjames95]

Cannot get my banking app on my phone says device not.compatable with this version doesn't even show up on the app store I have to Google it but that's where I see the error message 

[Toptechnical]

Weird my fold 4 worked on one ui4.1.1 and continues to work on one ui 5 with Halifax

[sjames95]

This is the error I get I've cleared cache updated everything but can't find any other solutions ever other banking app is available to download just not halifax

[PaulM1]

Hi, @sjames95. Have you checked to see whether there are any software updates for your Z Fold4?

Additionally, you mentioned that you have cleared the cache. Please can you let me know whether you have also cleared the cache for the Google Play Store app?:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

[sjames95]

Yes sleared the cache for the okay store and also have done all software updated

[PaulM1]

That's great, @sjames95. As far as you're aware, when did you first experience/notice this issue (e.g. after a software update, after downloading an app etc.)? 

[Cobbie]

Thanks for your help considering my phone to car problems All ok now. Thanks again.

[AntS]

Hi @sjames95 , Check out Mitzzz999's post here: https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/halifax-banking-app-on-z-fold-4/m-p/6549846... . Looks like the latest version of the Halifax app that's just been released works.