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Original topic:

Samsung Care + No Repair of my Phone!

(Topic created on: 14-06-2022 12:36 PM)
Klaus Kupferschmid
Apprentice
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Mobile Apps & Services

I am self-employed and had ordered my phone via the company address. Despite having Samsung Care+, my claim is rejected because it is assumed that it is used for business and this is excluded in the small print. This is unserious and fraudulent. Don' buy this product.

2 REPLIES 2
WelshPaul
Troubleshooter
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Mobile Apps & Services
Always read the terms and conditions!

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
JAMES4578
Samsung Maker ★
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Mobile Apps & Services

@Klaus Kupferschmid  Whilst you may find it frustrating  it is important to be aware of the policy cover,detailed in the terms and conditions.   "Samsung Care+ is only valid for mobile devices purchased by You for personal use. It is not valid for mobile devices that You use or are provided with for business or employment purposes" 

 https://images.samsung.com/is/content/samsung/p5/uk/trade-in-terms/Care-PlusTermsAndConditionsAugust... 

Fraudulent is being used very loosely here , would not meet legal test.

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .