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Samsung account wont log in

(Topic created on: 07-04-2023 10:49 AM)
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Midgetcurtis
Student
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Hi,

I have been unable to sign into my Samsung account and link up my apps to the account aince I bought my phone a year ago. The support team have not resolved this, despite so many phone calls, emails and live chats. I am reaching the end of my tether. 

I can log into my Samsung account on a browser fine - hence typing the post. 

However when I try to log in on the phone, it tells me the password is wrong. It is not wrong. 

I have reset the password more times than I can think. The password is correct. 

I cant delete the account from the phone and make a new one...as suprise suprise.... you need to log out... does it work.... ofcourse not. 

I am beyond frustrated as a loyal Samsung customer. I am getting nowhere with this.

Can anyone suggest any options? 

I am already in contact with the support team... and getting nowhere.

3 REPLIES 3
ChrisM
SuperStar
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Hi @Midgetcurtis!

Did you manage to get this resolved?

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KBC1
First Poster
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I am getting the same issue and no help from Samsung to resolve 

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ChrisM
SuperStar
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Hi @KBC1 

It may be worth speaking to our Accounts Team on 08009951079, who should be able to help with this.

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