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Safe mode

(Topic created on: yesterday)
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Sonora
GrandMaster
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So, how I didn't get any answers from experts here, I call YOU @AntS , because YOU represent Samsung here, please answer my question. 

Why I can't open in safe mode  PRE-INSTALLED  Samsung and Google apps, such as 

1.  MY FILES

2. DEVICE CARE

3. MODES AND ROUTINES

4. CHROME

5. GMAIL

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16 REPLIES 16
Tourbillon De La Vie
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What happens when you try. What apps work, phone app etc 

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arianwen27
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Safe mode is more designed to allow you to delete malicious apps and fix things. You aren't really supposed to be able to open anything at all.

So you can delete app data and uninstall apps. That's basically it
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Sonora
GrandMaster
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Yes, phone app, message app works even on airplane mode. But nothing else pre-installed not working 

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Sonora
GrandMaster
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How I can do that if I can't open My files? Or device care? To see if any annoying is there? And you know what? 

It is something unusual in My Files.. Network storage.  I deleted that app, and when I tapped on it in My Files, this tap redirect me to Galaxy Store for update...and in Galaxy Store is OLDER version of My Files.  Why I need version 15.02..... if I already have 15.04.....

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arianwen27
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You can probably usb your phone to a pc to view the files. Though files shouldn't need safe mode anyway.

Files you can delete normally. Apps are the things that need safe mode if they are ransomware or something.

Again, safe mode is designed to disable every app so you can uninstall malicious apps. Anything else doesn't need safe mode
Sonora
GrandMaster
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And I just boot my S21 ultra in safe mode. I can open all what I can't on S24 ultra. My Files, Device care, Modes and Routines, Gmail, Chrome. IN AIRPLANE MODE!!

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Sonora
GrandMaster
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And, in section Connections > More Connections settings stays Samsung unlock on S24 ultra, I see that only in safe mode, normally I don't see that Samsung locked my phone

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AntS
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Hey @Sonora ,

 

Safe Mode runs the device at its most basic. As such it doesn’t run apps that the devs consider nonessential to that state – whether it’s third party apps or Samsung and Google ones.  It’s more of a simple diagnostic tool to see if a general issue (e.g. freezing, battery drain etc.) is persisting when the device is operating at its most basic, and so indicate what action should be taken. As the official guidance page puts it:

 

Use your phone normally to see if the issue you were experiencing has been resolved while your phone is in Safe mode. If the problem has gone away, the likelihood is that it is an app that is causing the problem. Remove recently downloaded apps one by one until the problem is fixed.

If the problem persists when your device is running in Safe mode, it is unlikely that the problem is related to an app.

 

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

Sonora
GrandMaster
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But I can't access to battery info because it's in device care. And what that hyden 'Samsung unlock' means in Other connections settings?

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