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Original topic:

S21 ultra screen wont work after closing messenger heads

(Topic created on: 19-12-2021 02:18 PM)
pimpaloGalva
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samsung s21 ultra wont screen work after closing messenger heads. Any some issue for you with that?


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18 REPLIES 18
AndrewL
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@pimpaloGalva: Can you try pressing the Volume Down and Side Keys together for around 10 seconds until the phone restarts. Don't worry, this won't affect your personal data or settings. Now, head to Settings > Apps > Messenger > Storage > Clear Cache. If the issue persists, can you confirm if the screen becomes responsive after a certain period of time after closing the Messenger heads? 

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pimpaloGalva
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Hello. Thank you for answer. Problem is the same like before.
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WelshPaul
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I'm definitely not having this issue.

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
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pimpaloGalva
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Lucky man. My friend have the same issue. Maybe you're not updated system to newest.
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WelshPaul
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Running the December update.

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
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SamMember
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Have you found any fix to this issue? I am facing same problem from UI4 update. What I discovered is that notification bar & navigation keys are working, but all other areas are freezed. 

pimpaloGalva
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Still not fixed. Same issue
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Blaine19
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Hello, since more and more users are updating to Android 12, when can we expect to have this issue fixed? This app is used by millions of people, this is truly huge issue, why no one cares? Why it is still not fixed?

Eselter
Journeyman
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Same problem on S20 FE after updating to android 12.

After minimalize messenger bubble window for about 1-2s screen not responding for touch.