04-06-2021 04:06 PM in
Hey all, I've had no updates to my S21 ultra since 1st March 2021.
This is what I get on the screen if I look for any updates:
Couldn't download update
Unable to update the software
A network or server error occurred. Try again later.
Been trying twice weekly for a month now but same message each and every time. Anyone else experiencing this problem?
04-06-2021 05:09 PM in
Hi @JohnBrolly Have you tried to download on wifi which is generally preferable, whilst sometimes server issues you may wish to reset your router.
However other option is to see if Downloads available via Samsung Smart Switch on computer, see some information here https://www.androidcentral.com/how-update-your-samsung-phone-smart-switch
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
08-06-2021 06:48 AM in
WiFi or data connection, no difference. Error. However, thank you for the advice about SmartSwitch as I did that and updated my phone with the May update. Will probably take my phone into the big Samsung store in London as there's a couple of other issues too.