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Original topic:

S21 Ultra - ' couldn't download update'

(Topic created on: 04-06-2021 05:23 PM)
JohnBrolly
Journeyman
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Hey all, I've had no updates to my S21 ultra since 1st March 2021.

This is what I get on the screen if I look for any updates:

Couldn't download update

Unable to update the software 

A network or server error occurred.  Try again later.

 

Been trying twice weekly for a month now but same message each and every time. Anyone else experiencing this problem?

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8 REPLIES 8
xSteveuk
Helping Hand
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Try turning off Bluetooth does that help
JAMES4578
Superuser I
Superuser I
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Hi @JohnBrolly     Have you tried to download on wifi which is generally preferable, whilst sometimes server issues you may wish to reset your router.

However other option is to see if Downloads available via Samsung Smart Switch on computer, see some information here https://www.androidcentral.com/how-update-your-samsung-phone-smart-switch 

 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
adamlee
Helping Hand
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Clear data for software update. Or try smart switch on pc to check for updates.
Joeeye
Hotshot
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Make sure you aren't using any kind of vpn.
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JohnBrolly
Journeyman
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Unfortunately not. I think there is an issue with the phone's software 

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JohnBrolly
Journeyman
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WiFi or data connection, no difference. Error. However, thank you for the advice about SmartSwitch as I did that and updated my phone with the May update. Will probably take my phone into the big Samsung store in London as there's a couple of other issues too. 

JohnBrolly
Journeyman
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I am not, thanks

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JohnBrolly
Journeyman
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I think there's an issue with the phone and I did the SmartSwitch thing already and got the May update. Thanks.