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S21 Ultra - ' couldn't download update'

(Topic created on: 04-06-2021 04:06 PM)
5794 Views
JohnBrolly
Explorer
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Hey all, I've had no updates to my S21 ultra since 1st March 2021.

This is what I get on the screen if I look for any updates:

Couldn't download update

Unable to update the software 

A network or server error occurred.  Try again later.

 

Been trying twice weekly for a month now but same message each and every time. Anyone else experiencing this problem?

8 REPLIES 8
xSteveuk
Mastermind
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Try turning off Bluetooth does that help
JAMES4578
Samsung Members Star ★★
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Hi @JohnBrolly     Have you tried to download on wifi which is generally preferable, whilst sometimes server issues you may wish to reset your router.

However other option is to see if Downloads available via Samsung Smart Switch on computer, see some information here https://www.androidcentral.com/how-update-your-samsung-phone-smart-switch 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


adamlee
Big Cheese
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Clear data for software update. Or try smart switch on pc to check for updates.
Joeeye
Maestro
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Make sure you aren't using any kind of vpn.
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JohnBrolly
Explorer
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Unfortunately not. I think there is an issue with the phone's software 

JohnBrolly
Explorer
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WiFi or data connection, no difference. Error. However, thank you for the advice about SmartSwitch as I did that and updated my phone with the May update. Will probably take my phone into the big Samsung store in London as there's a couple of other issues too. 

JohnBrolly
Explorer
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I am not, thanks

0 Likes
JohnBrolly
Explorer
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I think there's an issue with the phone and I did the SmartSwitch thing already and got the May update. Thanks.