Restoring my G10

[Visualtor]

I recently factory reset my G10 coz it was freezing  alot.

As far as I know I was synching amd backing up everything on Google and my most important Samsung Notes to s cloud. But noe I couldn't get anything inothing there. I am trying to go in S cloud  it says update it but cant let me update it as well.  Giving error of "check internet connection well I am connected to it. " 

Pls help me get my NOTES back it was really important 

[ChrisM]

Hi @Visualtor 

Have you since been able to log into your Samsung Cloud account or are you still having the issue?

[Visualtor]

I have now but there is nothing there to be restore.

[CarlH]

Do you have multiple Samsung accounts, @Visualtor? HAve you ever backed up any data using Samsung Smart Switch?

[Visualtor]

Nopes got only 1 account. I never backed up using switch. I thought its only for transferring between devices. I do have a samsung account which I used for synching my data to S Cloud. I need only my SNotes back nothing else