06-01-2021 05:16 PM - last edited 06-01-2021 08:36 PM
06-01-2021 08:17 PM
Hey @jwalla, when you press the volume keys does your screen indicate the change? If so, try doing a Soft Reset of the phone by pressing and holding the Volume Down as well as the Power buttons for 10 seconds. If the issue persists, proceed with starting the device in Safe Mode. This will disable all third-party applications temporarily, to see if they are the root cause of the issues you’re having. To do this turn your phone off, then back on, and when you spot the Samsung logo on the screen, press and hold the Volume Down button until you see displayed ‘Safe Mode’. If the issue disappears in Safe Mode, you’ll need to disable the third-party apps one by one until you find the culprit. To exit Safe Mode, simply restart the phone.
06-01-2021 08:22 PM