Note20 Ultra battery issues and heat up easily

[Susanw_w1209]

I decided to swap by Apple to Samsung after reviewing their powerful marketing ads.

Bought Samsung Note20 Ultra 5G and S7 on  12 Sept and already have very bad user experience.

Battery drain off over night from 100% to 50%  !

And phone heat up After 20mins talk time!

The Samsung Concierge service is no use!

I went down to the service centre and they ran few diagnositic tests conclude no issue!

Does it mean I have to leave with the condition of the phone?

I have asked for an 1-1 replacement since they said I cannot asked for a refund.

Still waiting...for them to go throught their internal procedure...

Pls help

[Muqbooli]

S7 was amazing but batteries have improved a lot in last few years

[Meh90]

so note 20 ultra have very good battery life and heat management.
most have decent and others so poor.

is yours from Europe/uk or else where?

Why can't use ask for a refund, you have consumer rights.
get a replacement and test it out.

did you use smart switch to transfer information?