Hi @Tinalina Welcome to the Samsung Community 😀
Which e mail app are you using? Are your email sync settings correct, see these articles for details on the Samsung e mail app and g mail https://www.samsung.com/uk/support/mobile-devices/troubleshooting/ https://support.google.com/mail/troubleshooter/2650727?hl=en-GB
Ensure there is not a restriction on Background Data with the app.
sometimes it may be necessary to clear the cache of the email app/ set up the email account in the application again. Ensure there is also sufficient storage in the email account. Sometimes it helps if you Reboot your Device.
You may need to reinstall the app again to see if that helps,additionally are you receiving emails on the Web version.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
