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No WhatsApp pop-up notifications

(Topic created on: 15-10-2022 02:49 PM)
12006 Views
ScouseBiggy11
Journeyman
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I'm wondering if anybody else's WhatsApp has stopped showing pop-up/ bubble notifications..
When I go to settings on what's app it says that it's no longer supported on your phones android version.

I'm finding it very annoying because it's my main app for messaging and so on. The only way I can see is there's any messages, is by loading the app all the time. 

I'm on the latest updates from Samsung and WhatsApp for the Samsung S21.

Thank you in advance. 
13 REPLIES 13
-Robot-
Samsung Members Star ★
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Have you tried clearing the app cache or reinstalled WhatsApp?
TechnoSteve
Explorer
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I just think they have completely stopped it
That's FB/Meta for you
ScouseBiggy11
Journeyman
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Hi yes, I've tried that they were working as normal until about Tuesday or Wednesday.
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ScouseBiggy11
Journeyman
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Yeah I thought it maybe something like that.
Wife's iPhone seems to be fine though. May e it's just something they're doing to Android phones.🤦🏻‍♂️🤷🏻‍♂️
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PaulM1
Moderator
Moderator
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Hi there, @ScouseBiggy11. That's odd. Were you getting the WhatsApp notifications on your S21 just prior to updating the app?

Which changes (if any) did you make to your phone or the app before this issue cropped up?

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ScouseBiggy11
Journeyman
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I was getting notifications up until about Tuesday or Wednesday roughly. Only thing I have done is the device update.
I then went on using my phone as usual and I hadn't noticed anything until I accidentally pressed WhatsApp, instead of my football scores app and there was a few conversations with messages that I wasn't aware that I had.
I checked to see if there was any other update from Samsung and there wasn't. My WhatsApp is up-to-date as well.
When I checky WhatsApp settings, it says that pop up bubble are no longer supported on your version of Android.Screenshot_20221015_172801_1000000044_1665851282.jpgScreenshot_20221015-172810_WhatsApp.jpg
ScouseBiggy11
Journeyman
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https://www.facebook.com/540766586527413

After I click learn more, it takes me to this page and here it says above android 9 is supported. 🤷🏻‍♂️
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PaulM1
Moderator
Moderator
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Ah, yes, I see what you mean, @ScouseBiggy11. If you hover over the greyed out Popup notifications options (illustrated in your screenshot), and click "Learn more", it will take you to a WhatsApp FAQ answer.

This gives various suggestions about customising your notifications but, oddly, doesn't seem to explain why the popup notifications aren't available. 

Please let me know whether the guide below, created by our friends at Samsung US, helps:

https://www.samsung.com/us/support/answer/ANS00088142/

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Jayne 8
Student
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And mine
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