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New s20 app opening by itself

(Topic created on: 31-12-2020 03:03 PM)
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SarahJCC
Journeyman
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Got a new Samsung S20 FE and did the smart switch, great app! However, when I close all apps and lock the screen, it will open either gallery or messages by itself. It is also doing this when I open random apps, there's no pattern to it, just very random. Very frustrating as I don't know how to fix it. Any advice would be greatly appreciated. 

15 REPLIES 15
SarahJCC
Journeyman
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Hi, it does seem to have helped for now. I'm still in disbelief that it's completely fixed but again, so far, so good.
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NS20FE
Journeyman
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I asked for help from the Samsung live chat. They gave me three solutions.

First solution: They told me to run the safe mode and check that still there is a problem occur. And I did it, sadly the problem is still living in the safe mode also.

Second solution: clear the Cheche data of frequently opening apps and > forced stop.

It looks meaningless cuz, I'm daily using those apps. Therefore, I can't do that daily.

Third Solution: Make the backup of your phone, and the factory reset the device.

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SarahJCC
Journeyman
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yes they told me all of this as well and it didn't work however the latest system update seems to have done the trick.
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NS20FE
Journeyman
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really good to know. I'll try... Let's see.😊

NS20FE
Journeyman
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As you said, it has looked good so far. I hope that the new software (Android 11, One UI 3.O) update has been taken care of that.

Jroc
First Poster
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Having the same problem (01/04/2020). My software version is to date.  Nearly every time I unlock my phone an app is open. This is entirely random. As best as I can recall, I have had the camera, Shazam, Google Home, and Samsung Pay randomly open. Samsung pay has a lock screen access feature that I turned off. Still, that does not account for the other apps randomly opening.    

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