11-11-2020 06:41 PM
Got a new Samsung S20 FE and did the smart switch, great app! However, when I close all apps and lock the screen, it will open either gallery or messages by itself. It is also doing this when I open random apps, there's no pattern to it, just very random. Very frustrating as I don't know how to fix it. Any advice would be greatly appreciated.
31-12-2020 06:48 AM
31-12-2020 11:57 AM
I asked for help from the Samsung live chat. They gave me three solutions.
First solution: They told me to run the safe mode and check that still there is a problem occur. And I did it, sadly the problem is still living in the safe mode also.
Second solution: clear the Cheche data of frequently opening apps and > forced stop.
It looks meaningless cuz, I'm daily using those apps. Therefore, I can't do that daily.
Third Solution: Make the backup of your phone, and the factory reset the device.
31-12-2020 11:59 AM
31-12-2020 12:04 PM
really good to know. I'll try... Let's see.😊
31-12-2020 03:03 PM
As you said, it has looked good so far. I hope that the new software (Android 11, One UI 3.O) update has been taken care of that.
04-01-2021 04:04 PM
Having the same problem (01/04/2020). My software version is to date. Nearly every time I unlock my phone an app is open. This is entirely random. As best as I can recall, I have had the camera, Shazam, Google Home, and Samsung Pay randomly open. Samsung pay has a lock screen access feature that I turned off. Still, that does not account for the other apps randomly opening.