20-09-2023 05:28 PM in
We took out two S23 ultra contracts. Beginning of August. We received the phones with huge problems. After consultant tried to help with no resolution, we were told to return them. We did the following day, for replacements we were told. Samsung received them. No word on replacements,after nagging for some time. We get told the ones we sent were fake and they want the originals or we won't get replacements. I mean seriously. I'm so livid. The phones we received are ones we returned. Not our fault there must be a break in their dispatch or delivery. To be ACCUSED 😡. Bearing in mind they have already taken their first installment of £100. Nearly end of September and still no resolution or replacements. No one can help. I've contacted them so many times, u either avoided or you diverted or dealing with consultants that have no access or knowledge to anything. No management help either. Absolutely nothing. Next Installment is soon and still no phones. It's DISGUSTING, THE SERVICE IS APPALLING,THE CUSTOMER ASSISTANCE IS NON EXISTENT. I never thought A Major company like Samsung could treat their customers like this. Especially after I've been with them for 16 years.
#disgusted #samsung #disappointed#worstcustomerservice#appaling#nosolutions#angry
20-09-2023 06:26 PM in
20-09-2023 07:04 PM - last edited 20-09-2023 07:07 PM
20-09-2023 07:07 PM in
We just as surprised. Never thought this kind of thing would ever happen. We really have got the brunt end of all this. And it seriously isn't fair to have these allegations and still pay for something we don't have.
20-09-2023 07:15 PM - last edited 20-09-2023 07:19 PM
20-09-2023 07:15 PM - last edited 20-09-2023 07:32 PM
Exactly why I wanted the phone I believe they are phenomenal. Firstly we couldn't carry over our IDS from Samsungs we have. Which raised an eyebrow. Then there was no galaxy store. Some of the settings had main headings but when try to open them there was nothing. So I contacted support while waiting I checked the camera, Definitely something wrong. Support then tried to help. So I used my current Samsung with agent to video the s23 so he could see the problems. He also was confused. Tried to reboot nothing same nonsense. So was then suggested to definitely return them for replacements. We never thought we would be the butt end of all this. Exactly why we went with Samsung directly because we thought would be safest option.
And we didn't think of comparing IMEI numbers as we trusted the source they were coming from... Samsung.
Contracts through Samsung themselves just for the phones
20-09-2023 07:18 PM in
That's all I can think of there's a loopin the dispatch or transit.
But trying to get someone to help is most difficult thing ever. 5 of October it's 2 months and already £200 paid for no phones 😞