06-08-2023 10:43 AM in
06-08-2023 11:12 AM in
@webprodson: Please can you take a look at the troubleshooting steps provided in the link below to see if this helps?
If not, try checking the SmartThings app itself to see if the outlet has any active routines or automations that might conflict with your Modes and routines settings. For further information and support, please take a look at the link below.
06-08-2023 11:19 AM in
Thanks Andrew. I've already tried many of these but to no avail.
Quick question: If I completely reset my SmartThings Hub, will I lose all of my routines (both in the smartthings app and in the Modes and Routines app)?
Will I have to recreate everything?
06-08-2023 11:28 AM in
@webprodson: I have looked into this for you, and the online guide states the following, "Removing the hub will restore its factory settings. All device connections, Routines, Scenes, configurations, and Services associated with that hub will be permanently deleted. All devices connected to your hub will have to be reset or excluded before they can be reconnected."
06-08-2023 11:43 AM in
ok yeah so I won't do that.
Ok, so none of the troubleshooting steps are relevant or work here.
What is the next step to solve my issue pls? It should work since the smart plugs are Samsung ones!!!
31-08-2023 08:52 AM in
Same issue here. Had it a while ago, stop for a few months and yesterday it started again. Nothing has been changed in the modes nor smartthings, completely random! It is extremely frustrating as I rely heavily on this and it's such a random issue that has no apparent reason or fix.