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Moble banking app stalling

(Topic created on: yesterday)
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Total_J
First Poster

yesterday

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Hi group,

My wife and I have Galaxy S21 Ultra phones and as of last week our mobile banking app stopped working.  Due to this we cannot use Samsung Wallet at any vendors.  I’ve uninstalled the app multiple times, performed a factory reset and also contacted our bank and Samsung Tech Support and all have failed.

It’s the CIBC banking app.

Has anyone come across this issue and a potential fix?

Thanks ,

Jeff

 

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3 REPLIES 3
Piper123
Samsung Members Star ★★

yesterday

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I'm not sure about CIBC but could it be because the S21 is now out of support?
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
GoanGeek
Samsung Members Star ★★

yesterday

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Samsung wallet has changed and maybe not supporting your bank anymore. Try google wallet instead.
Follow Me, like my posts and Mark as Solution if I helped solve your Problems.
JAMES4578
Samsung Members Star ★★★

yesterday

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I think it may be due to the Device being out of support, mind you upon checking a Banking App still works for me on an old S21 Ultra however requirements will vary.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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