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Original topic:

Mobile data problems - a505fnxxu7cue3

(Topic created on: 06-06-2021 02:43 PM)
ArturoMtz
Journeyman
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Mobile Apps & Services

My A50 was recently upgraded to a505fnxxu7cue3

 

Now I have mobile data problems.   I need to switch off and on mobile data to regain access

 

Any suggestions? 

 

Thanks 

22 REPLIES 22
ArturoMtz
Journeyman
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Mobile Apps & Services
Hi
No really
How do I do that?
0 Likes
Pugs1957
Superuser I
Superuser I
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Mobile Apps & Services
I haven't viewed this https://m.youtube.com/watch?v=kplHF_kdtig
One thing you must be sure to do is connect you phone to your PC before doing this
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ArturoMtz
Journeyman
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Mobile Apps & Services
Is that a requirement after an upgrade ?
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Pugs1957
Superuser I
Superuser I
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Mobile Apps & Services
It's generally recommended and cures a lot of problems
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ArturoMtz
Journeyman
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Mobile Apps & Services
I wiped cache device in both A50s and the problem persists
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ArturoMtz
Journeyman
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Mobile Apps & Services
The problem was not solved with cleared system cache
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tufjam
Student
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Mobile Apps & Services

Hi

Mine updated last night and I've been having problems with mobile data too. 

Apps appear to be offline until I do the mobile data on-and-off trick you described, then they load correctly.

I have put the phone into hotspot mode, connect my laptop and everything works as it should on the laptop. However, apps on the phone still appear to be off line - which is really, really odd.

Have restarted and switched off-on the phone multiple times, took sim card out etc, nothing cures it

As you mentioned, does anyone know how to actually report this to Samsung? As I would say there is some sort of conflict error within the update that needs fixing.

Cheers, tuf

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KTbee
First Poster
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Mobile Apps & Services
Me and my partner are having the same issues. I have tried so many fixes from what people have advised online. Samsung need to rectify this ASAP, everything works whilst connected to WiFi but not mobile data.
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KTbee
First Poster
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Mobile Apps & Services
I have sent a question to Samsung via the Samsung members app so hopefully will get an answer
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ArturoMtz
Journeyman
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Mobile Apps & Services
I reported the defect to Samsung via this app
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