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Messenger not playing voice notes after security update

(Topic created on: 21-02-2024 02:48 PM)
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Nst2
Apprentice
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I just had a security update done on my Samsung22 last night and now my messenger app will not play voice notes. I can record a message but that too will no play. I have forced stopped, emptied the cache and data, restarted my phone 5x and finally uninstalled/reinstalled the app.  I made sure the microphone is on for both phone and messenger app. I am at a loss of what else to do. I Googled and read everything advised and nothing seems to work.  Annoyed! Any other ideas?

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5 REPLIES 5
Robin999
Samsung Members Star ★
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Can you try wiping the cache partition. Always recommended after any update.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
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Nst2
Apprentice
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I did. I ended up deleting the entire thread of our conversations, had her resed the voicemails and now all of a sudden it is working. 🙄 Thanks for the reply!

Nst2
Apprentice
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UGH now it isnt except, get this,  if I am on the phone with someone and try to play it it works! If I get off the phone call, it stops working. Isn't that weird?

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Robin999
Samsung Members Star ★
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What messenger app are you using?
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sunni1
First Poster
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I am having this problem too.

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