Jetbot ai+ Problem smarttings

[Jordan30]

I have a problem whit my smartthings app. I have jetbot ai+ and I  I can't control it by the app. And it gives me a white screen is loading and gives me noting. My mom have a iPhone and she van controlet and do everything. But I can't.  Second I can't home monitoring. And it tells me that There was a problem streaming the video. Tap the refresh button. I tap and the mes