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i lost my account by a 2 step authentication

(Topic created on: 10-11-2023 02:13 PM)
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saverio discord
First Poster
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i cant login to the lost account, it asks for sms pin, but my SIM is blocked by PUK, asks for pin on mine galaxy A22 5g, and no, i didnt receive, can anyone disable 2fa :smiling-face:

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AndrewL
Moderator
Moderator
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@saverio discord: Please be aware that I have removed your email address from your post in accordance with data protection regulations, and the terms and conditions of the Community.

If you have recently switched networks, then you can reach out to your previous network to request a PUK code to unlock your device, so you're able to receive the verification codes.

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Piper123
Samsung Members Star ★
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If the PUK is on your new SIM, you may need to contact your current network provider to unlock the PUK on your SIM AFTER you've followed the advice above unlocking the device.
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