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Help with samsung health on phone

(Topic created on: 01-08-2019 08:52 AM)
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CM83
Student
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I can't access samsung health on phone. Below is the error that appears. Can anyone help please? I really want to record my data - new mom, tough time, need to kick myself into gear. Thank you.Screenshot_20190801-084512_Samsung Health.jpg

 

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ChrisM
SuperStar
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Hi @CM83 

 

Which model of phone do you have. Have any unauthorised software changes been made to the phone?

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CM83
Student
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I have a Samsung S8. My husband purchased the phone on Amazon and he said that's thinks it was unlocked. Could that have something to do with it? And if so how do i fix it?

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