HELP!!! I ordered a phone from Samsung and there was no confirmation email or sign of it showing up

[HATIMO]

I ordered the galaxy A12 on (14/8/21) BST and there is no sign of it showing up, no confirmation email or tracking email to confirm the order, they have taken the amount from my bank account and I am not able to contact them Via phone because my old phone is currently broken. 

[AsadM]

Hi @HATIMO, congratulations on your new phone. The order confirmation can take some time to send out after the order is placed. Please check to see if you have any emails present in your Junk folder. Also, check to see if the payment processed for the order is present on your bank statement via your Online Banking account if you have access to this. In the meantime, I can take a look to see if there's any record of your order if it's processed. To check this, send a PM so we can go through this together. 

[HATIMO]

The money has left my account

[Mitzzz999]

Someone else in the community recently had the same problem. They contacted Samsung online store support who confirmed the money was taken but no order was made. I am not sure how it progressed, may try find that post now to see if there was any update.

[HATIMO]

do you have a link to the post?

[Mitzzz999]

https://eu.community.samsung.com/t5/galaxy-s21-series/help-no-confirmation-email/td-p/3807399

Should be this.