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Google Wallet

(Topic created on: 10-07-2023 12:28 PM)
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JasonColes1010
Apprentice
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Google wallet has stopped working today I receive a message that my phone doesn't meet security requirements.
It worked fine yesterday. I installed 2 apps this morning Shop and Threads, and since then Google Wallet has stopped working. I've since unistalled both apps. 
12 REPLIES 12
PaulM1
Moderator
Moderator
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Hi, @JasonColes1010. I've looked into this matter for you, and can see that this is a setting/policy that is implemented by Google. It is possible that it is a misleading message and that Google needs to action something on its side.

My recommendation is to reach out to the Support Team for Google Wallet. As it's a third-party resource, I can't link it here, but you'll be able to find it by searching for "Google Wallet Help" online and clicking on Google's resource. 

I trust that this will help.

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JasonColes1010
Apprentice
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Thanks Paul. I've sent feedback via Google Wallet. Everything was working fine yesterday so I don't know what could have changed.
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PaulM1
Moderator
Moderator
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That's my pleasure, @JasonColes1010. Please let me know what Google advises you. Hopefully, you'll get a quick and helpful response. 👍

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JasonColes1010
Apprentice
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Quick update I have managed to use Google wallet on my Galaxy watch today with no issues so it appears to be a phone/wallet issue but I've checked all the security settings and there doesn't appear to be any issues.
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PaulM1
Moderator
Moderator
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Thanks for the update. I've looked into this and, while you wait for Google's response, you might wish to check your device certification, and also check to see if you have Play Protect switched on, @JasonColes1010:

  1. Open the Google Play Store app. 
     
  2. At the top right, tap your profile icon.
  3. Tap Settings.
  4. To check if your phone is Play Protect certified, tap About.

To check if Play Protect is still on (it's on by default):

  1. Open the Google Play Store app. 
     
  2. At the top right, tap your profile icon.
  3. Tap Play Protect > Settings. 
     
  4. Turn Scan apps with Play Protect on.
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JasonColes1010
Apprentice
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Yeah I've done all that. My phone is Play Protect certified and I've run the scan and there's no harmful apps running.
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jezda
First Poster
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I have same issue on my S23, and it first appeared after latest OTA update from Samsung. Now I cannot use phone for NFC payments 😞

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JasonColes1010
Apprentice
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Mine started working again yesterday. I removed my card and then added it again
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JasonColes1010
Apprentice
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The message in Google Wallet has gone as well telling me my phone doesn't meet security requirements
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