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Original topic:

Google Duo incoming call stopped ringing

(Topic created on: 30-09-2021 02:25 PM)
ZenArcade
Apprentice
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Mobile Apps & Services

Hei there,

I use Google Duo regularly. Lately it has stopped ringing when i get incoming calls, hence i miss many calls...i get an sms sound type when the other person stops the incoming call. If the app is open the phone is ringing. I checked all the possible settings according to Google. Is it a Samsung problem? I used it for years without any issue.

Samsung S10E

Thanks

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2 REPLIES 2
bulgaria_mitko
First Poster
Options
Mobile Apps & Services

No. I have the exact same problem. And I use Xiaomi device. 😕

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AndrewL
Moderator
Moderator
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Mobile Apps & Services

@ZenArcade: Can you try heading to Settings > Apps > Duo > Notifications > Receive 1:1 Calls > Alert (On) > Show As Pop-up (On) > Sound > Default Notification Sound, or choose a custom option. Now, tap the Back button to return to the Duo App Info screen > Force Stop > Storage > Clear Cache. I'd also suggest checking the Google Play Store for any available updates to see if this helps. 

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