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Google Duo incoming call stopped ringing

(Topic created on: 13-09-2021 10:11 PM)
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ZenArcade
Explorer
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Hei there,

I use Google Duo regularly. Lately it has stopped ringing when i get incoming calls, hence i miss many calls...i get an sms sound type when the other person stops the incoming call. If the app is open the phone is ringing. I checked all the possible settings according to Google. Is it a Samsung problem? I used it for years without any issue.

Samsung S10E

Thanks

6 REPLIES 6
bulgaria_mitko
First Poster
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No. I have the exact same problem. And I use Xiaomi device. 😕

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AndrewL
Moderator
Moderator
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@ZenArcade: Can you try heading to Settings > Apps > Duo > Notifications > Receive 1:1 Calls > Alert (On) > Show As Pop-up (On) > Sound > Default Notification Sound, or choose a custom option. Now, tap the Back button to return to the Duo App Info screen > Force Stop > Storage > Clear Cache. I'd also suggest checking the Google Play Store for any available updates to see if this helps. 

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Abhikpr
First Poster
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Tried all that and it's all set to that. I've uninstalled, redownloaded, factory reset phone, cleared network settings. Nothing will get the ringer to work on Google duo. In fact when someone is calling it doesn't even pop up. Only thing I receive from duo is a missed call notification which is how I know someone is trying to call me

BGB
First Poster
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I'm having the same problem.   AND... in Call Notifications, it won't let me turn on Show notifications or Receive 1:1 calls.

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Terry1110
First Poster
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I have the same issue. Just got a new S22 ultra and thought it might work. Nope. When I go to Received 1:1 Calls below that is the Alert and silent button. the silent button is selected and I can't change it. 

 

 

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Members_33Y1k05
First Poster
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I have exactly have the Same problem since 1 year and i have also tried everything you mentioned. I factory reset once just for this reason. I can't believe this software problem remains after so long time