Gallery face recognition

[bruunduun]

The "people" section on the gallery app has reset and no longer recognises new faces. It is stuck on 4 people with very few photos in them being recognised. Anyone know how to trigger the app to rescan over all photos for people? As I really like being able to see all photos of a person at once.

[GoanGeek]

I believe you need to give it permissions for contacts and maybe even turn ON the customisation feature under gallery settings.

[bruunduun]

Both are already turned on

[lewilaptoper]

Have you managed to solve this?

[bruunduun]

Sadly not

[Members_ifraRU3]

Any luck mate? Contacted Samsung a month ago about this and they said I'd get a callback but I never did. Need to chase them about it but imagine it'll be as useful as first contact. 

[bruunduun]

Not really no
It did randomly rescan like a quarter of all my images the other day so there's some people saved now but I hadn't done anything to trigger it.

[Mat86x]

I have same issue on my s24 ultra. So expensive phone and basic future is not working. But thankfully w have AI! <sarcastic>. My phone recognized 4 faces with few photos and that's it. 

[A15E9E]

Same issue here. Tried to contact Samsung and they always reply with a scripted text avoiding g the issue. 

Have seen several posts and the moods just feing ignorance.

This is a wonderful feature, but what good if is does not work anymore not Samsung care about it? Even more with the new AI features they are promoting. This is just absurd. 

[Broken_Heart]

My S24U 1Gb has face recognition, people, I have stories in my Gallery. But I can't enable it on my wife's S24U 512, no people and stories. Personalization and all permissions enabled. What's wrong?