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Galaxy watch 6 unresponsive

(Topic created on: 06-04-2024 11:32 PM)
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dee0512
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I habe a galaxy watch 6, less then 6 montha old and I did the software update on 18/03 and ever since then my screen is frozen, i do a restart and it fixes my problem for all of 10mins, then it freezes again, all my notifications come through but i cannot scroll to read them.

I sent the phone to a repair centre they said it works fine, but as i said when you restart it within the first 10minutes it works perfectly.

Anyone else having this issue?

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6 REPLIES 6
GoanGeek
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Check for app updates
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Piper123
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Is your screen locked?

Do you simply need to enter your pin to unlock the screen at all?
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dee0512
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Hi no the screen is not locked, its simply doesnt respond to touch and the battery drains very quickly

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Charr
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Same thing is happening to my watch. I was told to take it to the store. The store said it was nothing they could do. Reached out to Samsung again and they said mail it in. My only concern is that it will work when they receive it because it does work temporarily when you restart it. Waiting for the return box. Guess I will just have to wait and see what they say...

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dee0512
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I did a software update yesterday and that seems to have fixed the problem, check for yesterday's update
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Charr
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I just did the update. So far so good. Will know for sure after a few hours. Thank you:)

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