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Original topic:

Galaxy store app

(Topic created on: 11-08-2021 09:36 PM)
Anonymous User
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I have s20 fe and tab a 8'  and on both of them I can't log into the galaxy store app coz my Samsung account password doesn't work, it says "processing failed "when I try. I've tried changing it multiple times, unistalling the app, reloading it, everything you can think of, even been told its coz my WiFi isn't secure! My password works coz I can log into here! Why?? Please help, I now have multiple apps that need updating and I can't due to access problems. 

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7 REPLIES 7
KholaI
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Hey @Anonymous User 

Could you head into Settings > Apps > Galaxy Store. First tap on 'Force stop', then head into Storage > Clear cache, then Clear data. Once you've done this, restart your phone.

Anonymous User
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Hi I have done that, changed my password multiple times and removed my account too nothing works??? 

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KholaI
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Are you able to access the Galaxy Store via an internet browser, not the app?

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AndrewL
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@Anonymous User: Can you also try connecting to Mobile Data, or an alternate Wi-Fi router, to see if this resolves the issue? 

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Anonymous User
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Tried that and still nothing, has also had a phone update and Samsung account update too and still nothing 

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Anonymous User
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Not tried that, can get into the app and scroll through ALL the apps to find the ones I've got (very long winded way) now have 22 that need updating!! 

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Anonymous User
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Just takes me to Google play app 

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