Galaxy s25 messenger not loading images?!?

[PHil1989]

Got an S25 literally only 2 days ago.

For some reason FB messenger is having issues with images...both...

1. When somebody sends me a photo, it will show as a previewed image in the chat, but when you click to see it full size a blank screen pops up, only with icon options to edit or download. But just a black screen. Ridiculous

2. Similarly. When I want to attach an image it asks what subfolder you want to choose from (instead of just opening the gallery like normal in prior models 🙄) but whetever subs you select from the drop down menu it just appears with a blank screen as if you don't have a single image or album on the phone....it has a small icon for Google photos but when you press this to go into your actual albums and select a photo and press send, the send button just goes white and nothing else happens. You just have to come back out of it back to the chat. 

Tried every suggesting going...clearing th3 cache, reinstalling the app, permissions are all on. What a shambles. Is this perhaps an app version bug/glitch??

[Piper123 · Accepted solution]

Hey there and welcome to the Samsung UK and EU Community Forum

As you are referring to Facebook Messenger, it will likely be an issue with the app.

You'll need to reach out to Facebook Developers via the Google Play Store

[Moiramon]

I've just tried it on my s25 ultra and it seems to work ok so don't think it's an FB messages problem.

[samvu]

I just upgraded from Samsung Galaxy s21 to s25Plus and I have the same issue.  On the attachment, I am able to pick a picture but it does not compete the task.  Just hanging there.  Very frustrating.

[Members_DkGcedr]

Hi I'm having this issue also I've restarted phone deleted and reinstalled app. If someone sends me an image I can see image but when I click on image it's a black screen

If I take a picture to send the send button goes white and it freezes. This is a brand new phone. The app works fine on my other s21 this is the s25 

[Members_vuEjlek]

I have exactly same issue and it's extremely annoying. Hope samsung will fix it 

[Members_G2U7epY]

I have THIS EXACT PPROBLEM. Upgraded from S21 to S25, viewing photos, attaching images and/or using messenger's camera  doesn't work... works fine on the S21!

I've cleared the app cashe and data, and reinstalled several times. This is incredibly frustrating!

[nanaknits]

A16 photos seem like semi coloured negatives don't know what i done wrong and can't delete program really stuck now

[BigBallz]

Anyone have any luck with a fix? Just got this phone 2 days ago and am hating the FB and messenger issues.....

[At921]

I'm having this exact issue. I've had to uninstall and reinstall the app so many times for it to work since getting this phone 4 days ago. Beyond frustrating, I have no idea why this is happening. I've also cleared the cache plenty of times too.