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Galaxy s20

(Topic created on: 15-10-2022 09:50 PM)
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luke05485
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I'm using galaxy s20 5G for some reason I keep having galaxy store ads popping up everywhere and I don't even use the app 
Home screen pops up
Watching YouTube pops up 
Don't know if it's a hack or what kinda stressing me out 
Can someone help please🙏🏻 
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AndrewL
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@luke05485: Please can you try restarting your phone in Safe Mode, as this will disable all third party apps, and help to determine if the problem is stemming from an external source. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.

Monitor the device for a few hours, depending on the frequency of the issue. If you notice an improvement then please restart the phone as you would normally, and uninstall any recently added applications. 

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