@Members_YKsFUD, Take it easy and do not let frustration get to you. Be encouraged, and judging by the number of individuals who have been successful with their claims, it is obviously not a scam. Which promotion are you aiming to claim for? If it is the S20/Note20 series, you can start the claim from the Samsung Members app. Are you looking for how to commence with the claim, or are you part-way through the claim procedure?