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Original topic:

?fraud by Samsung

(Topic created on: 25-05-2022 04:52 PM)
cashback111
Journeyman
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Mobile Apps & Services

 

I am furious with Samsung and think they are perpetrating a fraud.

I bought a television which qualified for cashback but was subsequently rejected for it.

I have records of their terms stating that we were eligible for it and thought it would be a simple case to prove.

Unfortunately no-one in Customer Services will address it and I am being sent repetitive generic messages asking me to take it up with other departments. 

No department will deal with it and despite me advising I wish to make a complaint, no-one will acknowledge it.

Me impression is that they think I will give up if they ignore me and make it very hard for me to engage with them.

My recommendation would be to avoid purchasing from them. I feel like a sucker now. They have fraudulently taken money off me and will not let me contest it as they make follow up contact extremely difficult.

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