02-08-2021 01:18 AM in
02-08-2021 06:08 AM - last edited 02-08-2021 06:11 AM
02-08-2021 04:16 PM in
That's definitely quite unusual. Could you try clearing the app cache to see if this helps? You can do this by heading into Settings > Apps > Samsung Members > Storage > Clear cache. If this doesn't help, please tap on 'Clear data' then restart your phone.
04-08-2021 06:59 PM in
04-08-2021 08:38 PM in
If you're not experiencing issues with other apps on your phone, it's likely the issue is isolated to the app, rather than the phone, so I wouldn't advise performing a factory reset. I'm currently using a S20+ and there doesn't seem to be an issue with the Benefit section. Could you check to see if your phone is running on the latest software by heading into the Settings > Software update > Download and install.
04-08-2021 08:54 PM in
Hmm, okay. Let's try a Soft Reset as it tends to fix a lot of minor bugs. It won't delete any data from your phone, but will reboot it. To do this, hold the Power and Volume Down buttons for around 10 seconds.