Semithatsit
Student
26-02-2023 01:39 PM
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Hi
I've been struggling with an issue where the centre of the phone doesn't pick up the pen when using it. Done all the troubleshooting and sent the phone in through samsung support but returned unrepaired.
I'm seeing I'm not the only one with this issue with the fold 4, no phone case,error continues on safe mode, without a case and even after factory reset.
Thanks
3 REPLIES 3
ReeceQ
Navigator
26-02-2023 01:58 PM - last edited 26-02-2023 02:04 PM
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You can try diagnostic within Samsung member app and run S Pen check to test touchscreen and see if your pen colours the squares blue in the centre of screen.
If it does then may be issue with s pen see its settings and if it doesn't then you have issue with screen and raise with Samsung
If it does then may be issue with s pen see its settings and if it doesn't then you have issue with screen and raise with Samsung
Semithatsit
Student
26-02-2023 02:11 PM
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It's not the s pen, I bought a new one after they did a troubleshoot, and the problem continued.
ReeceQ
Navigator
26-02-2023 04:39 PM
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Have you run diagnostic and S Pen colour the squares?
