Thanks for that. I can see that this phone doesn't have a pedometer which is why is not counting your steps. However, you can do this by connecting any of our watches.
That is strange and that phone doesn't seem to have a pedometer. Have you been able to use this before? Are you able to check if there is any pending update for the app and if this is working while this is performing in Safe Mode?
To do this press and hold the Power button until you see Power Off, Restart and Emergency. Press and hold the Power Off icon until it shows a Shield, tap the Shield and the device will restart in Safe Mode.
Hi I have a galaxy watch DA03 paired with a Samsung s8 phone and they don't record floors they did for a while then stopped for months started again for 3 days then nothing I have carried out the steps in clearing caches and still no floor count can you help