12-10-2020 06:08 PM
My Samsung recently got repaired. The phone was factory reset. Before this I had backed up photos through Your Samsung Companion App and I have access to some, not all, photos from there that were backed up before my phone got damaged, thankfully the phone is now functioning, however the linking app on PC says I have a new, separate Samsung A70 with no photos linked, and I need to copy across, sync or move the old photos that I can visibly see over PC in my photo files through the app. Which HAVE been backed up. It's just they're not being recognised as the devices backup. I am happy to provide more detail upon request, Thank you Ryan
13-10-2020 07:58 PM