Hi all, I have an S8 and my 15gb free storage is full. In the settings I'm not given the option to purchase more space. I'm with O2. My wife's S8, also with O2, was given the option to expand to 50gb, which I purchased. All I'm told is to delete files.
Does anybody have any suggestions. I've spoke to Samsung support and tried to send them a log file but my email won't send it. I'm working on that. But the lack of option is puzzling.
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I forgot to mention, What you can do is ring up Samsung and give them the serial number and IMEI number of your devices and they will be able to give you the full model number of the devices, if they end in O2U this means that the device is locked to O2 and has the O2 software on it, which is whats stopping you from buying additional storage.
What you can do to clear up some space is use google photos to back up the media files. and remove them from the Samsung cloud, this should clear us some space.
Let us know how this goes for you.
Hi sorry I know I'm late to the thread but I had this same issue on my S9+ with o2, and what I did is logged onto a different Samsung (I work in a phone shop so we have a few demos laying around which I used) and was able to upgrade the storage through the other handset, you just need to log in to your Samsung account, upgrade your plan, then log off again. I know not everyone is in my position and not everyone has this option but if you can maybe go into your local phone shop and either ask if you can do it or just pretend your checkinf out one of the handsets 😛
Oh and if you're Australia you don't get sh!t. All you can get is 15GB and there are no upgrades/plans available. This is why we are forced to find illegal methods down here because we don't get sh!t yet we pay more than other countries. This bullsh!t.