05-10-2022 10:44 PM
06-10-2022 03:04 PM
Hey there, @OhZiziZi.
What phone did you purchase, and where did you purchase this?
There have been a few issues claiming, but one of our Teams can certainly look into this with you further. (There is a number of different steps to try). Either contact our colleagues on 0333 000 0333 or reach out to one of our Social Media Teams (Facebook, Twitter, Instagram) and we can help out there too.
Welcome to the Community!