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Digital Wellbeing - NOT WORKING SOLUTION

(Topic created on: 30-10-2020 12:21 AM)
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DYNIMITE
Journeyman
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Since the latest update to my S10, I have found that the Digital Wellbeing widget and setting does not work. Everytime, I attempt to open it, it shows a blank screen and freezes my phone.

Any ideas how to resolve this or regress the changes?


Edit: There is now a solution!!!! (via Nika11)

Go to Storage then Advanced >Other Apps > Digital Wellbeing app > Manage Storage > Clear Data. 
27 REPLIES 27
Members_R1PWshU
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Same issue here (galaxy s10). Hope they will fix it soon...

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MigueLSD
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Same here, Galaxy s10e, it just freezes when trying to open Digital Wellbeing. Hopefully they fix it quickly

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Lunitarie
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Same on Note 20 Ultra
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Solution
DYNIMITE
Journeyman
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Here's a solution: Go to Storage then Advanced >Other Apps > Digital Wellbeing app > Manage Storage > Clear Data.
DYNIMITE
Journeyman
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Here's a solution: Go to Storage then Advanced >Other Apps > Digital Wellbeing app > Manage Storage > Clear Data.
Lhoa
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What to do when you can't access the manage storage tab from the digital wellbeing app? My phone just freezes and the screen turns black

DYNIMITE
Journeyman
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To access storage, you have to go into "Device Care" in the Settings.
Here's a pic, Hope this helps.20201030_123941_2578.jpg
GremlinThompson
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When I try to open manage storage it opens a black screen then freezes.
swardhaugh
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If you can't open manage storage, see if you can open it after you turn 'Allow permissions' off in the advanced>change system settings on the same screen

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MtnLover17
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Not a total fix: my phone freezes when I click Manage Data on the pathway mentioned.