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digital Wellbeing app problem

(Topic created on: 07-07-2020 02:15 PM)
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HammyWill
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Hey,

When using digital Wellbeing app i set a timer on Instagram, lets say twentie minutes, eventually the instagram goes grey even though ive only been on the app for 4 minutes, is instagram working in the background, why doesn't the app record the actuall screen time? 

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7 REPLIES 7
TessM
Mastermind
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Hey @HammyWill ,

 

have you tried to turn off the feature that allows the app to run on the background? This can be done from Settings> Apps> Instagram. 

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HammyWill
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Yes, I've followed all steps found on the Internet, instagram seems to be running deeper in the background than i can operate to close?
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TessM
Mastermind
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Is this the only app affected? Would you be able to test the same with a different app? 

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HammyWill
First Poster
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yes this is the only app effected
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TessM
Mastermind
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This may mean that something on the app is stopping this to work correctly. I would suggest reaching their app developer from the Play Store to inform them about this so they can include a fix on future updates. You can also share this with our developers. To do this, open the Samsung Members app and navigate to> Menu (3 Lines in the top left) > Support> Send Feedback> Error Reports. 

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ciucet
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Was this problem solved? I have exactly the same issue.

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HammyWill
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it is was not i just deleted the instagram app. Instagram never got back to me
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