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Original topic:

Device health services

(Topic created on: 24-11-2023 05:44 PM)
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CharlotteXxx
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I had a notification about the above app being sent into a deep sleep today. 

When I looked the app up on the play store it says it was no longer compatible with my device so I went ahead and uninstalled it.

I've never seen this app before or used it, is it an app that realistically should be on my phone? If so is there an equivalent I can download as I can't find it anywhere on Google play now. 
25 REPLIES 25
CharlotteXxx
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I've managed to uninstall it. Should I not of done that?
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CharlotteXxx
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My partner also checked his s23 and it wasn't on his to start with
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Neo001
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This is what Google Play Store shows.. something has gone wrong ...

Screenshot_20231124_190504_Google Play Store.jpg

The app can only be disabled on my phone as it is a system app. I have S22+.

Screenshot_20231124_190605_Settings.jpg

CharlotteXxx
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That's strange it gave me an option to uninstall it on my s22 and it's saying the same on my Samsung tablet which I have attached a picture of20231124_181033_1000013208_1700849436.jpg
keith30
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It's the same on my S22ultra says isn't compatible anymore. Don't even know why it was installed as it was already installed when I set it up. Didn't know what it's meant to do.
Neo001
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For me it showed uninstall failed. Strange things are happening ...😀

Screenshot_20231124_171710_Device care.jpg

CharlotteXxx
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I'm currently speaking with Samsung via live chat about it😂
CharlotteXxx
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I've spoken to samsung about it on live chat and they have been trying to find a way for me to reinstall it so that tells me it's something that's needed. There having to set up a call back with me so access my phone