Deduction on my debit card

[Tolu]

 50 dollars was wrongful deducted from my account because I added by credit card to my Samsung pass account. I did buy anything or carryout any transaction. I called my bank when i noticed this and was informed that the deduction was from samsung.

This happened on the 25th of December.

I have sent 2 emails to ngservice@samsung.com as directed by a representative and I have gotten no reply.  I called your Nigerian office today and your rep. kept on talking about Samsung pay. He literally had no idea about Samsung pass.

This situation is very frustrating for me

[Triggz]

u tried charge back call your credit card ask them to chargeback it

[Tolu]

Called and they were not helpful 

[Pugs1957]

Samsung Pass is just an identity confirmation app. No bank details are required to set it up. Therefore, I find your post confusing and that is probably why the Samsung rep you talked to didn't make sense to you.
Please clarify.

[Tolu]

Yes it is identity confirmation app. However you can add your credit card details. This helps when you do online transactions as the details are automatically filled when required. 

 

[GreyMatter]

I don't have a Nigerian office.
this is a global forum with content and replies from Samsung users. take your issue up with Samsung directly

[Mijemy 7]

Just know I was deducted 56 dollars from my account as I added my credit card details on my Samsung Pay Method. 

How do I get my refund, how do I go about it. 

Please I need help. Thanks 

[fezanbutt786]

I was deducted 2 dollars the same way