29-02-2024 02:27 PM
My wife and I have recently been to Cape Verde. On arrival at the hotel I turned on our mobiles and immediately turned off data roaming and mobile data, as I always do. We didn't use any apps or anything before turning off data roaming and mobile data. However, on our latest Sky bill we have both been charged for data roaming on our 1st day there. I have been charged £2.51 and my wife has been charged £25.50. We both have Samsung A53 mobiles and the mobile data usage on both mobiles doesn't show any data usage for that date, but there is a message stating, 'Data usage is measured by your phone. This may be different from your service provider's measurements.' I've spoken with Sky and they've said the data has been used but they can't say what it was used for or what time it was used.
Is there any way to check what the data was used for? Should data roaming and mobile data be turned off before leaving the UK?
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29-02-2024 03:44 PM - last edited 29-02-2024 03:45 PM
29-02-2024 03:46 PM - last edited 29-02-2024 03:49 PM
29-02-2024 04:04 PM - last edited 29-02-2024 04:09 PM
Yes it is safer to deactivate Roaming and Mobile Data whilst still in the UK, I am not aware of any way to find the details of the Data useage. There are no EU roaming charges with Lebara/Lyca.
Sky Mobile have the Roamig Password Plus where you can access Uk data,calls and text for £2 per day in 55 popular destinations . Cape Verde for instance though would not be included and there are extra charges for calls/texts to numbers outside the UK (including local numbers in your holiday destination). More information here https://www.sky.com/help/articles/sky-mobile-roaming-passport-plus#faqs
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
29-02-2024 03:44 PM - last edited 29-02-2024 03:45 PM
29-02-2024 03:46 PM - last edited 29-02-2024 03:49 PM
29-02-2024 04:04 PM - last edited 29-02-2024 04:09 PM
Yes it is safer to deactivate Roaming and Mobile Data whilst still in the UK, I am not aware of any way to find the details of the Data useage. There are no EU roaming charges with Lebara/Lyca.
Sky Mobile have the Roamig Password Plus where you can access Uk data,calls and text for £2 per day in 55 popular destinations . Cape Verde for instance though would not be included and there are extra charges for calls/texts to numbers outside the UK (including local numbers in your holiday destination). More information here https://www.sky.com/help/articles/sky-mobile-roaming-passport-plus#faqs
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
29-02-2024 08:00 PM
01-03-2024 01:42 PM